Home Consumer Status Report from FPL

Status Report from FPL


As of 8 p.m., Wednesday,  Florida Power & Light Company (FPL) is reporting that electric service has been restored to more than 2.7 million customers impacted by Hurricane Irma in the first 48 hours since the storm left its service area.

More than 21,500 personnel are working to restore power to the approximately 1.7 million customers who remain without power.

FPL will continue to communicate restoration information through the media and online via FPL.com, Facebook and Twitter.

Customers should call FPL at 1-800-4OUTAGE (1-800-468-8243) only to report conditions such as downed power lines or sparking electrical equipment. Call 911 for life-threatening emergencies.

Faith Based Events

Crews working to restore your power may not be visible to you

FPL’s restoration operation is working around the clock after Irma to get power back on for every customer. Thousands of men and women are safely restoring service as quickly as possible. Even when you do not see them, our team is working to restore your power.

More than 2.7 million customers restored in first 48 hours since Hurricane Irma

– Restoration operation now counts more than 21,500 personnel

– All 263 substations that were affected are now back online

– Compared with Hurricane Wilma, restoration is progressing roughly four times as quickly

– For FPL customers in counties on the eastern side of the state, restoration is projected to be complete by end of day, Sept. 17

– In Southwest Florida, where the damage is most extensive, restoration is more challenging and currently estimated to be complete by end of day, September 22

– Exceptions to these estimates could occur in areas impacted by tornadoes, severe flooding and other extreme conditions

– Customers should continue to heed safety precautions

Because of the way power is distributed, crews may be working on the same line from multiple locations, and one crew may have been directed to stop work while another takes action. Workers could be on a different street or at a substation working to restore your power.

If you see a crew passing but not stopping, it may be because work must be performed at a nearby location before electric service can be restored to your home.

In many instances, homes on the same street are served by different main power lines and even different substations. If work is completed on one of the main lines but not the other, it’s possible for some neighbors to have power while other neighbors do not.

Utilities work together when a disaster happens. FPL is receiving support from utilities and other companies from nearly 30 states and Canada. So while you might not see an FPL truck on your street or in your neighborhood during a power outage, you may see our partners from other companies who are part of our restoration team