It looks like Amazon and Walmart, which have long been battling it out in the retail arena, both want to keep a very close eye on their workers. Earlier this year, Amazon patented smart wristbands that can make sure a warehouse worker’s hands are always moving. Now, its rival has patented an audio surveillance system, which can be used to listen to conversations between employees and customers at checkout. Before you freak out and think that Walmart has been listening to all the juicy gossip you’ve been dropping at checkout lines, know that it’s still just a patent. And, of course, the company has refused to confirm or deny whether it’s planning to actually use the technology to spy on its workers. Continue reading after the video
A spokesperson told BuzzFeed News:
“We’re always thinking about new concepts and ways that will help us further enhance how we serve customers, but we don’t have any further details to share on these patents at this time.”
The audio surveillance system Walmart designed is composed of several sensors that can collect all kinds of audio data, including beeps and the rustling of paper bags. Any data it gathers can be used to assess an employee’s performance — for instance, the sounds items make when they’re placed inside a bag can tell the company how efficient someone is at bagging purchases. Customers’ voices can also indicate how long a line is and how quickly a cashier can get through all of them.
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