NOTE: The following list of contact numbers, and other information will be routinely updated by the State of Florida.
The list includes where to get aid, food, and water. It also advises how to find gas stations that are open, and supermarkets and drug stores that are also open.
Please save and share this information. You can also view this in a browser HERE
Residents who sustained losses in declared counties can apply for assistance by registering online at www.DisasterAssistance.gov. Residents who suffered damages from the storm may register now, and if their county is later included in the declaration, the application will be processed automatically.
If you do not have access to the internet, you may register by calling
if you use 711 Relay or Video Relay Service call 1-800-621-3362.
Residents are also encouraged to download the FEMA App to begin the registration process.
The toll-free telephone numbers will operate from 7:00 a.m. to 10:00 p.m. (local time) seven days a week until further notice.
Safe and Well – Search for Family Reunification
Gasbuddy – Search here for Gas
Google Crisis Map – shelters and more Spanish/Espanol
Weather – latest from the National Weather Service
Uber – Free Rides to/from Jacksonville Area Shelters
In the aftermath of Hurricane Irma, Uber offers free rides: Rides are free, up to $25 a ride (up to 2 rides per person).
How to redeem your free ride:
1. Tap ‘Payment’ in your app menu
2. Scroll down to Promotions
3. Tap Add Promo Code/Gift Code
- In Lee and Collier County you can use the code FMNSHELTER
- In Charlotte, Hardee, DeSoto, Sarasota, or Manatee County use the code SARSHELTER
- In Jacksonville use the code JAXSHELTER
Florida Emergency Information
Florida Emergency Information Line — 800-342-3557
The Florida Emergency Information Line (FEIL) is a toll-free hotline activated at the time of an emergency to provide an additional resource for those in Florida to receive accurate and up-to-date information regarding an emergency or disaster situation impacting the State of Florida.
FEIL line is currently activated and available 24 hours/7 days a week.
Text FLRESPONDS to 888777 to receive updates via text
Open Shelters – mapping application for open shelter locations
Special Needs – information in your county
State Summary: Total Shelters: 116 Total Population: 11,546
State Special Needs Summary: Total Shelters: 61 Total Population: 6,320
To search for open shelters: text SHELTER and a Zip Code to 43362 (4FEMA)
For example, if you lived in Washington, DC you would text: SHELTER 20472
Animal Movement, Preparedness and Sheltering
Department of Agriculture and Consumer Services – Hurricane Irma specific information
Hurricane Irma Pet Friendly Shelters
Boil Water Notices
Please check for up-to-date information on Boil Water Notices.
County Emergency Management
County Emergency Management – county emergency management contacts and websites
Citizen Information Lines
Curfew listing by County
For the most up-to-date information, please check with local county emergency management. Current as of September 12, 2017 at 5pm.
|Charlotte||9pm to 6am|
|Collier||9pm to 6am|
|DeSoto||9pm to 6am|
|Duval||Jax Beaches: 9pm to 6am|
|Hardee||8pm to 7am|
|Hendry||7pm to 7am|
|Highlands||8:30pm until daylight|
|Lee||8pm to 7am|
|Martin||10pm to 6am, TBD daily|
|Monroe||dusk to dawn|
|Nassau||6pm to 8am|
|Okeechobee||10pm to 5am|
|Palm Beach||10pm to 6am|
|Polk||12am to 5am, TBD if daily|
|Putnam||8pm to 8am|
All 67 counties have been declared for Public Assistance – Category A & B
|Counties||Individual Assistance Declaration|
Evacuation – Re-entry
Check your county for evacuation information.
*UPDATE: Hendry and Glades County mandatory evacuation lifted*
All Floridians should pay close attention to local alerts and follow the directions of local emergency management officials.
Get A Plan
Get a Family or Business Plan by visiting Get A Plan
Consumers can download a copy of the Department of Financial Services free Emergency Financial Preparedness Toolkit. The Toolkit serves as a one-stop shop for all finance, emergency and insurance contact information. Download and complete the toolkit today.
Consumers with questions about their policies and those who need help filing a claim should call the CFO’s free Insurance Consumer Helpline at 1-877-693-5236.
Know Your Zone
Evacuation Zones – to determine if you are in a designated evacuation zone
Read More About Evacuation Zones – learn more about designated evacuation zones, which counties have them and which don’t, flood zones are factored into evacuations, and evacuation orders
Expedia – Through VISIT FLORIDA’s partnership with Expedia, Expedia.com/Florida has been activated to provide accommodations availability information for visitors, residents and first responders.
Airbnb – has activated their Disaster Response Program for Hurricane Irma. This program will facilitate free temporary housing in Northern Florida and Southern Georgia to Evacuees to aid Floridians evacuating their homes and relief workers arriving to assist in response to Hurricane Irma.
Airbnb hosts in the following Florida and Georgia communities are eligible to take part in the program and list their homes for free to evacuees and emergency relief workers:
• Florida: Leon County, Calhoun County, Franklin County, Jackson County, Liberty County, Gadsden County, Gulf County, Wakulla County, Madison County, Jefferson County, Taylor County
• Georgia: Decatur County, Grady County, Thomas County
These $0 listings are available for the next three weeks, until September 28.
Hosts interested in listing their properties for free are being directed to follow airbnb.com/disaster, where they can opt in by clicking “I can offer my space for free”
- Floridians who are not currently Airbnb users are still able to take part in the program either as hosts or guests — simply by creating a verified account on the platform
- In addition to the free listing price, all Airbnb service fees and state/local taxes are waived
- The hosts may decide how long they wish to list their homes for free within the program activation window (September 7 – 28)
Statewide power outages – latest report archive map
Price Gouging Hotline
To report price gouging please call 1-866-966-7226
Private Sector Coordination
The Florida Department of Economic Opportunity (DEO) and the Division of Emergency Management (DEM) created an event in the Florida Virtual Business Emergency Operations Center (FLVBEOC) for Hurricane Irma and are currently updating with up-to-date storm information, situation reports and resources for the business community. FLVBEOC is available at www.flvbeoc.org.
The state has activated the Private Sector Hotline at 850-815-4925. The hotline is available for business inquiries about the storm, preparedness information and post-impact information.
Florida Chamber of Commerce – Hurricane Information Resources
Florida Restaurant & Lodging Association – Hurricane Resources for your Business
Florida Small Business Development Network –Disaster Information for Business
Florida Retail Federation-Hurricane Irma
Hiring An Unlicensed Contractor Can Be Disastrous – Follow the steps outlined in the Natural Disaster Guide from Florida Department of Business and Professional Regulation to prevent becoming the victim of an unlicensed activity scam after a natural disaster.
Disaster Contractors Network -Disaster Contractors Network is an online tool that allows the general public to connect with contractors and suppliers when storm related services are in high demand or conversely allows contractors and suppliers to provide goods and services to the general public when storms or other natural disasters hit areas of Florida.
Operation Blue Roof is managed by the U.S. Army Corps of Engineers on behalf of the Federal Emergency Management Agency (FEMA). The purpose of Operation Blue Roof is to provide homeowners in disaster areas with free-of-cost fiber-reinforced plastic sheeting to cover their damaged roofs until arrangements can be made for permanent repairs.
Free Hurricane Irma Home Cleanup Hotline Available Now
Call 1-800-451-1954 or register at Crisis Cleanup for free help from local relief agencies through September 30, 2017.
- This hotline will connect survivors with reputable and vetted relief agencies that will assist in [chainsaw work, debris cleanup, and mucking out], as they are able. All services are free, but service is not guaranteed due to the overwhelming need.
- Please note: this hotline cannot assist with social services such as food, clothing, shelter, insurance, or questions about FEMA registration.
Major Retail Stores Open/Close Status
Home Depot – All stores open except Marathon and Key Largo
FLGetAPlan – preparedness app from FDEM Google Play iTunes
Florida Storms – Florida Public Radio Emergency Network Google Play iTunes
Florida 511 – Get up-to-the-minute, real-time traffic conditions and incident information for the State of Florida with Florida 511.
FEMA – mobile app
Google Crisis Map – shelters, storm track, and more Spanish
Red Cross – mobile apps
After a disaster, letting your family and friends know that you are safe and well can bring your loved ones great peace of mind. The American Red Cross Safe and Well site is designed to help make that communication easier.
You can either register yourself as “Safe and Well” or search loved ones.
For school re-openings please visit Florida Department of Education Hurricane Irma Resources.
The Florida Department of Children and Families (DCF) will release September Supplemental Nutrition Assistance Program (SNAP) benefits to current recipients who have not yet received them to assist with Hurricane Irma preparations. Recipients should receive funds by close of business Friday, September 8.
State of Emergency
Governor Scott requested, and President Donald Trump approved, a pre-landfall emergency declaration for the State of Florida in preparation for Hurricane Irma which will provide important preparation resources and assistance from the federal government. On Monday, September 4, Governor Scott issued Executive Order 17-235 declaring a state of emergency in all 67 counties within the State of Florida. The State Emergency Operations Center has been activated to level one, which is a full-scale, 24-hours-a-day activation.
State Park Closures and Re-openings
For state park closures and re-openings, please visit Florida Department of Environmental Protection Florida Park Service Closures Information.
State Office Closures
- State office closures will follow the direction of county officials and will be announced as they are determined. The following DMS-managed buildings are closed.
- Marathon-Monroe County
- Benton – St. Lucie County
- Opa-Locka – Miami-Dade County
- Grizzle– Pinellas
- Rohde – Miami-Dade County
- Hurston South Tower – Orange County
- Fort Myers – Lee County
- Gore – Broward County
- In partnership with the American Red Cross, salaried, non-essential state employees can receive expedited volunteer certifications for disaster services so that they may assist in or operate shelters in response to Hurricane Irma impacts and preparation. Florida law allows Governor Scott to grant full-time, salaried state employees up to 15 days of administrative leave for emergency volunteer efforts through the American Red Cross. Employees can register HERE.
Travel and Roadways – latest information on traffic and roads from Florida 511. You may also call 511.
Tolls suspended – tolls have been suspended across the entire state
Veterans from storm-impacted areas who require immediate assistance may contact: VA Health Resource Center Disaster Hotline: 1-800-507-4571.
Stay up-to-date on what’s happening right now in Florida by visiting Florida Now.
|Volunteer Florida and the Department of Management Services are seeking state employee volunteers to transport food to affected areas in Southwest and Northeast Florida beginning Friday, Sept. 15. DMS is also working with rental car companies to secure cargo vans and box trucks for this effort and both agencies are coordinating with the American Red Cross to deliver supplies to shelters and staging areas. For more information, visit www.dms.myflorida.com and click “Hurricane Irma: Volunteer to Help.”|
CALLING ALL NURSES AND MEDICS: Florida needs 1,000 volunteer nurses and medics to help at our special needs shelters. Please email HelpFL@flhealth.gov
Volunteer Florida – Call 1-800-FL-Help-1 (1-800-354-3571)
Comcast will be opening more than 137,000 free Xfinity WiFi hotspots throughout the state for individuals in need, including non-Xfinity customers, to help residents and emergency personnel stay connected. For a map of Xfinity WiFi hotspots, which are located both indoors and outdoors in places such as shopping districts, parks and businesses, please visit Xfinity.com/wifi.
Transportation waivers are HERE