Home FTC.gov Those Millions Of Annoying Robo Calls Just Cost Telemarketers Millions In Settlement

Those Millions Of Annoying Robo Calls Just Cost Telemarketers Millions In Settlement

Generic Call Center File

Yet another Flori-Duh based scam busted by the Feds:  “Multi million dollar judgement against local telemarketers for years of bogus robo calls offering cruise deals outta the Bahamas.”

Too bad these travel scams continue and FLORIDA-Duh remains one of the national hot spots for travel scams and white collar crimes?

According to the Federal Trade Commission (FTC):

Three individuals and a telephone call center that helped Florida-based Grand Bahama Cruise Line LLC (GBCL) and others to make millions of illegal robocalls to consumers settled a Federal Trade Commission complaint and are permanently barred from making telemarketing robocalls. The FTC will litigate in federal court against GBCL and six other defendants involved in the massive operation, who have not agreed to settle.

“This case shows the FTC’s sustained effort to tackle illegal robocall operations that bombard consumers with unsolicited calls,” said Andrew Smith, Director of the FTC’s Bureau of Consumer Protection. “It also demonstrates that anyone who provides substantial assistance to illegal robocall operations may be liable for substantial civil penalties.”

According to the FTC’s complaint, the defendants involved in the GBCL operation made or facilitated millions of illegal calls to consumers nationwide pitching free cruise vacations between Florida and the Bahamas. Starting in 2014, the defendants operated their own in-house call center, employing telemarketers to contact consumers nationwide.

The FTC alleged that, through 2017, the GBCL operation hired various call centers, including several other defendants, which marketed the cruise vacation packages. GBCL’s telemarketing operation allegedly bought call lists from lead generators that conducted illegal survey robocalls to identify potential customers.

In addition to delivering millions of illegal robocalls through 2018, the defendants never scrubbed their lists against the agency’s Do Not Call Registry, and called phone numbers on the Registry, the FTC alleged. The defendants also illegally called consumers who asked not to be called, and failed to transmit accurate caller ID information, in violation of the agency’s Telemarketing Sales Rule (TSR).

Here, you can read the rest of the settlement/complaint

By Al Sunshine, SouthFloridaReporter.com, Consumer Investigator, Jan. 12, 2020

Al Sunshine is a South Florida-based Broadcast and Digital Journalist whose career has spanned more than 40 years at the local and national levels. His award-winning investigations have triggered more than a dozen state and local consumer protection laws and his work’s been cited in Congressional Testimony before the U-S House of Representatives. He is best known for his “Shame On You” features for CBS Miami which sought to expose businesses, agencies and individuals defrauding or deceiving consumers, as well as endangering the safety and welfare of the general public. In 2013 Al retired from CBS Miami to set up his own Digital News Business, “Sunshine News, LLC” and Al continues to blog for the Radio, Television, Digital News Association, sponsors of the prestigious Edward R. Murrow Awards”. An avid environmentalist, Al is one of the founding members of the “Miami Pine Rocklands Coalition”. The Florida Non-Profit is fighting to save and restore the last 2% of Pine Rocklands found only in South Florida and nowhere else in the continental United States. Al was recently elected its President.