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Compensating Customers For Monday Outage, Delta Still Recovering Today

(Delta Air Lines)

Following a systemwide outage Monday that caused the shutdown of all Delta Airline flights, the airline announced they would be compensating the affected passengers. But Delta’s problems are far from over.

Published reports say today upwards of 250 Delta flights are being cancelled or delayed as the airline continues to recover. Monday about 1000 flights were affected.

Late Monday Delta Air Lines announced they will provide $200 in travel vouchers to all customers who experienced a delay of greater than three hours or a cancelled flight as a result of Monday’s systemwide outage.

The vouchers are available for travel on all Delta and Delta Connection-operated flights.

“We know that travelers value our commitment to excellent operational performance, and today we did not deliver on that commitment,” said Gil West, Delta’s Senior Executive Vice President and Chief Operating Officer. “We want our customers to know we are thoroughly investigating the matter and that we are truly sorry.”

Delta cancelled hundreds of flights and hundreds more were delayed as it worked to reset its operation following a loss of power in Atlanta that impacted Delta computer systems and operations worldwide. Systems became fully operational and flights resumed hours after the outage but delays and cancellations remain as recovery efforts continue.

Customers impacted by the outage and who have provided their email address will be contacted today and will receive their voucher in 7-10 business days. Customers who have not been contacted can complete a Customer Care form on www.delta.com/wecare to receive their voucher. All travel must be booked by Aug. 8, 2017.

A travel waiver is in effect:  http://www.delta.com/content/www/en_US/traveling-with-us/advisories/system-outage.html.

SOURCE Delta Air Lines