Those applying for retirement and disability benefits by phone would be required for the first time to authenticate their identity through an online system that the memo refers to as “internet ID proofing.” But if claimants can’t verify their identity online, they would have to provide documentation in person at a field office, according to the memo, which was viewed by The Washington Post. The document was sent last week by Doris Diaz, acting deputy commissioner for operations, to acting Social Security commissioner Leland Dudek.
The memo estimates that 75,000 to 85,000 customers per week would be diverted to local field offices because many of the elderly and disabled people that Social Security serves would be unable to complete a new identity verification requirement online.
“Increased challenges for vulnerable populations,” “longer wait times and processing time,” “increased demand for office appointments” and “increased foot traffic” at local field offices are the kinds of service disruptions the memo warns would happen if the change is implemented — as well as legal challenges and “operational strain.”
Disclaimer
The information contained in South Florida Reporter is for general information purposes only.
The South Florida Reporter assumes no responsibility for errors or omissions in the contents of the Service.
In no event shall the South Florida Reporter be liable for any special, direct, indirect, consequential, or incidental damages or any damages whatsoever, whether in an action of contract, negligence or other tort, arising out of or in connection with the use of the Service or the contents of the Service. The Company reserves the right to make additions, deletions, or modifications to the contents of the Service at any time without prior notice.
The Company does not warrant that the Service is free of viruses or other harmful components
