Chatbots. They’re usually a waste of your time, so why not have them waste someone else’s instead? Better yet: why not have them waste an email scammers time.
That’s the premise behind Re:scam, an email chatbot operated by New Zealand cybersecurity firm Netsafe. Next time you get a dodgy email in your inbox, says Netsafe, forward it on to email@example.com, and a proxy email address will start replying to the scammer for you, doing its very utmost to waste their time. You can see a few sample dialogues in the video, or check out a longer back-and-forth online.
It looks infuriatingly effective.
Using chatbots to give email scammers a taste of their own medicine isn’t that new. And although Netsafe has made a very fancy looking video promo for their bot, the technology behind it is relatively simple; relying more on pre-programmed conversational misdirects than sophisticated artificial intelligence.
Continue reading and learn about “Lenny” for telemarketers.