DOGE, which stands for Department of Government Efficiency but is not a Cabinet-level agency, had to cancela plan to cut phone service for retirement and disability claimsafter drawing outrage from lawmakers, seniors and advocates. Staff reductions and reassignments led by DOGE are slowing the pace of claims processingas field offices lose longtime staff and gain a smaller number of inexperienced replacements. DOGE-driven changes to the agency’s website are causing crashes almost every day, and phone customers complain about dropped calls and long wait times. A DOGE-imposed spending freeze is leading to shortages of basic office supplies, from printer cartridges to the phone headsets staff need to do their jobs.
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