n the wake of the shooting in Las Vegas from a room at the Mandalay Bay hotel, hotel chains are reconsidering their “Do Not Disturb” policies. Hilton and Walt Disney World Resorts are the first to act, with updates to their “DND” policies specifying that employees will enter guest hotel rooms at least once each day, regardless of any requests for privacy.
According to LoyaltyLobby, Hilton’s new policy states that if a guest does not have the room serviced for 24 hours, hotel management will check on the room. In accordance with this revised policy, the chain has instructed all properties to update their guest directories with the following language:
“We understand and respect your need for privacy. The hotel reserves the right to visually inspect all guest rooms every 24 hours to ensure the well-being of our guests and confirm the condition of the room.”
Hilton’s “Unable to Service” room cards will carry the same language and an additional note:
“If service is refused for this length of time, a member of hotel management will check on the guest room.”
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