If you’re a Samsung Note 7 owner, Listen Up! Samsung says turn off the device, remove it from the charger.
How bad is it? Samsung first issued a voluntary recall last week, but issued a warning on Friday. The Consumer Product Safety Commission issued a warning late Friday. A formal recall is expected to be issued next week.
Now you and several million others have to get the devices replaced.
Take a deep breath.
The question now is, what’s next? The folks over at PCMagazine have the answer:
VERIZON
Now through Sept. 30, Verizon is waiving the restocking fee for those who return or exchange their Galaxy Note 7. Go to a Verizon store or call 1-800-922-0204.
AT&T
AT&T is urging people to “power down their devices and exchange them.” The carrier is asking customers to “return to the location where you purchased your Note 7 and bring your device, charger, accessories, packaging, and receipts you have to process your exchange without a restocking fee.”
Even if you purchased online, AT&T is asking that you come into an AT&T store. If that’s not possible, call 800-331-0500. Devices eligible for an exchange will have a SKU number of 6470A,6467A, or 6469A; look at the sticker on the phone’s box if you still have it.
“Customers with a Note 7 may select a Galaxy S7, Galaxy S7 Edge, Galaxy S7 Active, a new Galaxy Note 7 (pending approval the Consumer Products Safety Commission) or any other smartphone, and may also return any Note 7 accessories,” AT&T says. “If a customer chooses another Samsung device, he or she will receive a bill credit of $25 per device.”
Those who took advantage of the Gear S2 smartwatch or Galaxy Tab E tabletpromotion when buying a Note 7 can keep those devices if they exchange their Note 7 for another Samsung device. Otherwise, AT&T will let you return them without a restocking or early termination fee.
T-MOBILE
Those who return the Note 7 to T-Mobile can get a full refund, which can be used to purchase a replacement device. Restocking charges and shipping fees will be waived, and the free Netflix subscription, Gear Fit, or SD card customers might have received as a promotion do not have to be returned.
Exchanges can be done in a T-Mobile store or customers can call 1-844-275-9309and have another device shipped to them the next business day.
For those who still have their hearts set on a Note 7, T-Mobile says it will provide replacement Note 7s “as soon as we have inventory from Samsung.” Sign up to be notified and learn more about the exchange program on T-Mobile’s website.
SPRINT
Sprint customers can return their Note 7s in stores, or call 1-888-211-4727 for more information.
If you exchange your Note 7 for another Samsung device, you’ll get a $25 service credit applied to your Sprint account within the next 90 days.
The U.S Consumer Product Safety Commission has urged all owners of a Samsung Galaxy Note 7 to power their device down and to stop using them, saying a formal recall of the device will be issued soon. James Valles reporting (BNO News)
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