The U.S. Department of Transportation’s Office of Aviation Consumer Protection is investigating Delta Air Lines over chaos sparked by last week’s global IT outage, according to a statement.
The DOT cited widespread flight disruptions and customer service failures in which Delta did not uphold commitments to its passengers, it said. The agency also said the investigation will evolve as the DOT processes a “high volume” of customer complaints.
“Our department will leverage the full extent of our investigative and enforcement power to ensure the rights of Delta’s passengers are upheld,” Transportation Secretary Pete Buttigieg said.
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