Home Bloomberg.com FTC Scrutinizes Ticketmaster Efforts to Stop Resale Bots

FTC Scrutinizes Ticketmaster Efforts to Stop Resale Bots

Taylor Swift Eras Tour event page on the Live Nation app in 2024. (Photographer: Gabby Jones/Bloomberg)

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Live Nation Inc.’s Ticketmaster is being probed by the US Federal Trade Commission over whether it’s done enough to keep bots from illegally reselling tickets on its platform.

The investigation is focused on Ticketmaster’s compliance with a law meant to prevent automated ticket resales, according to people familiar with the matter. The probe is at advanced stages and a decision whether to bring a case could be made within weeks, said some of the people, who asked not to be named discussing a confidential investigation.

A settlement is also possible. If a case were brought and the company lost, Live Nation could be on the hook for billions of dollars as the law allows potential penalties of $53,000 per violation.

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In a statement, Ticketmaster denied violating the law and said it would “vigorously defend any such claims,” but would prefer to work with the FTC to improve ticketing industry policies.

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