The settlement requires Amazon to automatically refund $51 to anyone who signed up for Prime through a deceptive sign-up process and only used the service three times in a 12-month period. The company will also have to send a form to people who used the service more to give them a chance to apply for a refund, too.
“The evidence showed that Amazon used sophisticated subscription traps designed to manipulate consumers into enrolling in Prime, and then made it exceedingly hard for consumers to end their subscription,” FTC Chairman Andrew Ferguson said in a statement Thursday.
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