Broadband Labels (Internet de Banda Ancha Etiquetas – en español) are designed to provide clear, easy-to-understand, and accurate information about the cost and performance of high-speed internet services.
The labels are modeled after the FDA nutrition labels and are intended to help consumers comparison shop for the internet service plan that will best meet their needs and budget.
Internet service providers that offer home, or fixed, internet services, or mobile broadband plans are required to have a label for each standalone broadband service plan they offer.
Consumers should look for broadband labels at any point of sale, including online and in stores.
The labels must disclose important information about broadband prices, introductory rates, data allowances, and broadband speeds. They also include links to information about network management practices and privacy policies.
A glossary (glosario en español) is available to help consumers better understand the information displayed on the label.
To review a sample home internet, or fixed, label created by the FCC, download the home internet label in PDF format. You can also review a sample mobile broadband label in PDF format.
While many providers began displaying their labels in April of 2024, providers with less than 100,000 subscribers have until Oct. 10, 2024, to comply with the FCC rules to display broadband labels at their points of sale.
Filing a complaint
If a provider is not displaying their labels or has posted inaccurate information about its fees or service plans, consumers can file a complaint with the FCC Consumer Complaint Center .
If you have a question about accessibility requirements for the Consumer Broadband Disclosure Labels, contact the FCC’s Disability Rights office at 202-418-2517 for a voice phone call, at 844-432-2275 by videophone, or by email at DRO@fcc.gov.
Source: News Release
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