From price-checking to handling repairs themselves, women are embracing all sorts of tactics to feel more confident in their buying decisions, according to new research.
The study of 2,000 women examined how women feel empowered by educating themselves and researching before making a purchase, especially in “male-centric” businesses.
The survey conducted by OnePoll on behalf of Continental Tire revealed when it comes to their cars, respondents want to make sure they know what they’re talking about in a vehicle repair shop.
Three in four do their own research on pricing and repairs before entering an automotive shop in order to guarantee they receive fair prices.
Knowledge is certainly power and helps respondents feel assertive when it comes down to dollars and cents. Sixty-five percent admitted they felt more confident entering a mechanic’s shop after researching first.
Three in four women polled say they want to feel more confident beyond price knowledge and would like to spruce up their vehicle upkeep skills.
Young women are even more interested in taking control behind the wheel. Women 18-23 are 17% more likely than women 56 and older to want to feel self-assured in their vehicle know-how.
Some respondents have already mastered some key skills. One remarked she’ll handle repairs to her car’s transmission or brakes, while another said she doesn’t need to call for a tow in case of a flat tire ‒ she’ll put the spare on herself.
One area women want to have a better grasp on are the car wheels themselves.
Nearly two-thirds confessed to not feeling confident in their tire knowledge and a third want to know how to check the tire size and 30% wish they knew how to find out the remaining life in a tire.
Two-thirds of respondents admitted they couldn’t inflate a tire without instructions (65%) or change a tire without looking at instructions (69%).
Courtney Hansen, Executive Producer and Host of “The Ride That Got Away” said, “It is incredibly important as a woman in the automotive industry in which I work, to absorb as much knowledge as possible. Knowledge is power. I grew up around cars, and understand a good bit about them, but I’m always reading, watching the pros, and researching to learn more and more in order to feel confident and informed when making purchase decisions, handling emergency situations, and when getting my vehicle serviced.”
Unfortunately, there are still instances where women feel apprehensive about their knowledge and the treatment they receive because of it.
Three in five women feel uncomfortable in male-centric stores due to men assuming they lack knowledge about the area the store services.
Sixty-two percent of female drivers felt insecure about their knowledge in automotive stores while 49% confessed to feeling out-of-the-loop in computer/technology shops.
Other places women have felt insecure included liquor stores (49%), financial institutions (43%), and grocery stores (41%).
Still, many women can get a sense when they’re being taken advantage of. Two in five (41%) have followed their gut and refused a service because they had a hunch they were given an unfair price.
Two in five women have asked a man to accompany them to a “masculine” business so they don’t get taken advantage of.
Of those women who asked a man to accompany them, over half had originally visited the store alone but returned with a man to guarantee they received the best service.
Hansen added, “Continental Tire’s website and social media pages are loaded with important and helpful information that educates you on how to feel more confident when you’re behind the wheel when getting your vehicles serviced, and when making purchase decisions. Their warranty program, the Total Confidence Plan, gives me extra confidence in how I’m caring for my ride and how I’m keeping my family safe on the roads. There are so many valuable tools to arm me with the knowledge I want and need.”
VEHICLE MAINTENANCE RESPONDENTS CAN DO WITHOUT INSTRUCTIONS
- Locate tire size 58%
- Check tire pressure 56%
- Check remaining tire life 38%
- Inflate tires 35%
- Change a tire 31%
41% have refused a repair or service because they had a hunch it wasn’t necessary